Immediate support
Occupational Health is not an emergency service. For Mental Health support please contact your GP or NHS 111
For urgent advice, call 111 and choose option 2 or visit your nearest hospital Emergency Department
You can call NHS 111 if you or someone you know needs urgent care, but it’s not life threatening. For example:
- if you have an existing mental health problem and your symptoms get worse
- if you experience a mental health problem for the first time
- if someone has self-harmed but it does not appear to be life threatening, or they’re talking about wanting to self-harm
- if a person shows signs of possible dementia
- if a person is experiencing domestic violence or physical, sexual or emotional abuse
Please note choose option 2 only when prompted for Mental Health service.
Book an emergency GP appointment
You can also contact your GP surgery and ask for an emergency appointment.
In a crisis, you should be offered an appointment with the first available doctor.
For more information, see Mind.org's information on GP appointments and bookings (opens in a new tab).
Visit the NHS website to find your local GP (opens in a new tab).
Help is a call away - Health Assured
Free, confidential support is available for staff and immediate family from Health Assured 24 hours a day, 7 days week. Health Assured is there to help support you with personal or professional problems that could be affecting your home life or work life, health and general wellbeing. Their helpline is available 24/7, 365 days a year free of charge to you.
Get support anytime anywhere; just call: 0800 783 2808
Or visit the Health Assured website (opens in a new tab) - free service for CUH staff - Log in to the portal using organisation code MHA140194
Confidential
The service is completely independent and your calls will always be treated in the strictest confidence.
You can call about anything that is troubling you whether it is personal difficulties, for example relationships, financial issues, family matters, stress, loss or bereavement or work- related issues such as stress management.
All calls are confidential between the caller and their counsellor or advisor. Exceptions can occur only if there is serious risk of harm to the caller or others. In such circumstances the counsellor will always seek guidance before breaching confidentiality.
Partners and dependents (living in the same household aged 16 to 24 and in full time education) can access the helpline. There is also an app ‘Health e-Hub app’ available from your app store free of charge.
Further information is available on the Health Assured website (opens in a new tab).
Support for managers
Managers can get free confidential support and guidance on a range of topics including:
- Team member stress management
- Conflict resolution
- Communicating change
- Performance and appraisals
- Post-trauma support
- Effectively signposting to the EAP service
Free 24 hour confidential helpline 0800 783 2808
Further information is available on the Health Assured website (opens in a new tab).
Help is only a click away
We understand that when in distress the information available needs to be accessible to you, whenever you require it. The Health Assured online services including the health and wellbeing portal and Health e-Hub app features a range of tools available 24/7 including:
- Interactive health assessment
- Fitness and lifestyle advice
- Personal coaching tools
- Self-help programmes
- Work life information
- Mini health checks
- Home life support
- Health calendar
Further informatation is available on the Health Assured website (opens in a new tab).
Other support
'It's not just you'
Winner of 2013 National Positive Practice in Mental health award for mental well-being of staff. A friendly CUH group for staff with mental health issues or staff with family/friends with mental health issues that meet monthly. The group discusses coping strategies, lifestyle changes, sources of help; other topics related to mental health and occasionally have expert speakers on varying topics. With line manager’s agreement, staff can attend in working time.
For more information, please email Monica Jacot - CUH Equality and diversity lead.
Rehab 4 addiction
Rehab 4 addiction is a free drug and alcohol support service for young people aged between 18 and 26.
This is a free service, that helps assist people suffering from a range of addictions and mental health problems.
Rehab 4 Addiction offers free telephone assistance and also maintains useful resources and guides on its website.
Helpline: 0345 222 3508, 24 hours a day
Rehab 4 addiction website (opens in a new tab)