Immediate support
Occupational Health is not an emergency service. For Mental Health support please contact your GP or NHS 111
For urgent advice, call 111 and choose option 2 or visit your nearest hospital Emergency Department
You can call NHS 111 if you or someone you know needs urgent care, but it’s not life threatening. For example:
- if you have an existing mental health problem and your symptoms get worse
- if you experience a mental health problem for the first time
- if someone has self-harmed but it does not appear to be life threatening, or they’re talking about wanting to self-harm
- if a person shows signs of possible dementia
- if a person is experiencing domestic violence or physical, sexual or emotional abuse
Please note choose option 2 only when prompted for Mental Health service.
Book an emergency GP appointment
You can also contact your GP surgery and ask for an emergency appointment.
In a crisis, you should be offered an appointment with the first available doctor.
For more information, see Mind.org's information on GP appointments and bookings (opens in a new tab).
Visit the NHS website to find your local GP (opens in a new tab).
Help is a call away - CiC Wellbeing (Confidential Care)
Free, confidential support is available for staff at CUH and Royal Papworth Hospital (RPH) and their immediate families from CiC Wellbeing (Confidential Care) 24 hours a day, 7 days week. CiC Wellbeing (Confidential Care) is there to help support you with personal or professional problems that could be affecting your home life or work life, health and general wellbeing. Their helpline is available 24/7, 365 days a year free of charge to you.
Get support anytime anywhere;
CUH staff please call: 0800 056 2120 (or +44 204 620 0401 if calling from overseas or who cannot dial an 0800 number).
RPH staff please call 0800 056 2150 (or +44 204 620 0450 if calling from overseas or who cannot dial an 0800 number).
Where recommended, six-week structured counselling courses are available.
For more information on the EAP and other support available for CUH staff please see Connect (opens in a new tab). RPH staff can find out more on their staff intranet.
Confidential
The service is completely independent and your calls will always be treated in the strictest confidence.
You can call about anything that is troubling you whether it is personal difficulties, for example relationships, financial issues, family matters, stress, loss or bereavement or work- related issues such as stress management.
All calls are confidential between the caller and their counsellor or advisor. Exceptions can occur only if there is serious risk of harm to the caller or others. In such circumstances the counsellor will always seek guidance before breaching confidentiality.
Partners and dependents (living in the same household aged 16 to 24 and in full time education) can access the helpline. There is also an app ‘Ele’ available from your app store free of charge. The log in details for this will be available shortly.
Other support
Rehab 4 addiction
Rehab 4 addiction is a free drug and alcohol support service for young people aged between 18 and 26.
This is a free service, that helps assist people suffering from a range of addictions and mental health problems.
Rehab 4 Addiction offers free telephone assistance and also maintains useful resources and guides on its website.
Helpline: 0345 222 3508, 24 hours a day
Rehab 4 addiction website (opens in a new tab)