Attending your appointment by video

Video calling is convenient and easy to use through Microsoft Teams

Instead of travelling to your appointment, you will enter the online waiting area, using Microsoft teams. You will have been provided a link in your appointment letter or alternatively you can access the meeting using the link in the calendar event you will have been invited to join.

The clinician will be notified that you have arrived and will join your call when ready.

There is no need to create a teams account or have the application you can join the call on your browser.

Video calls are secure, and your privacy is protected.

How do I attend my video appointment?

Just use the teams link you have been provided in your appointment letter or you can use the link in the calendar event you will be invited to. You will be given the option to join the meeting from your browser or if you have the Microsoft teams application you can join that way.

You will need to give permission for teams to access your microphone and camera. We recommend that you test these prior to your appointment time.

What do I need to make a video call?

A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops).
A reliable internet connection (wired, WiFi or mobile data). If you can watch a video online, you should be able to make a video call.
A private, well-lit area for your consultation, where you will not be disturbed.
Use the latest version of Chrome, Safari, or Edge for best video calling performance.
Google Chrome: Windows, Android, MacOS
Safari: MacOS, iOS, iPadOS
Microsoft Edge: Windows

What do I need to know?

Is it secure/confidential?

You have your own private meeting that only those invited can enter. Calls are not recorded.

How much does a video call cost?

The video call is free except for your internet usage. Tip! If you can, connect to a Wi-Fi network to avoid using your mobile data.

How much internet data will I use?

The video call doesn’t use data while you are waiting for someone to join you. After the call connects, it uses a similar amount of data to Skype® or FaceTime®.

How do I make my video call?

Open your web browser and paste in the link provided or you can click on the link in your letter or meeting invite to open a browser.

Tip! Make a test call before your appointment to check your setup.

The system will check that you have everything in place (internet, speaker, microphone, and video).

If asked, allow your browser to access your camera and microphone. Enter your details, tick the box to agree to the Terms and Conditions, and start your call.

To end the call, click End.

What if something's not working on teams?

Visit the the Microsoft support site (opens in a new tab) for guidance